REFUND POLICY
Reservations & General Bookings
General table reservations do not require a deposit and are therefore not subject to a refund process. If you need to cancel or modify a general reservation, we kindly ask that you notify us at least 2 hours before your scheduled arrival time so we may accommodate other guests. No-shows without prior notice may affect your ability to make future reservations with us.
VIP Booths & Private Events
VIP booth and private event bookings require a deposit to secure your reservation. Deposits are fully refundable if a cancellation is made more than 72 hours before the scheduled date. Cancellations made within 72 hours of the event will result in forfeiture of the deposit. In the event that Opal North Park Lounge must cancel or reschedule your booking due to unforeseen circumstances, you will receive a full refund of your deposit or the option to reschedule at no additional cost.
Exceptional Circumstances
We understand that life happens. If you experience an emergency or extenuating circumstance that prevents you from honoring your booking, please contact us as soon as possible at info@opalnorthpark.com. Refund exceptions are handled on a case by case basis and are at the sole discretion of management. We are committed to working with our guests to find a fair resolution whenever possible.
